worst customer experience ever

Just when I thought that Load shedding, the cholera outbreak and the City of Johannesburg customer experience was bad, Cell C proved me wrong with their worst customer experience. Patience Motebe(useless agent), Thabang Vilakazi(*********** TL), Sifiso Khumalo( the ****/operations manager), Tau Jameson(CCM who goes to work to spend the whole day in meetings refusing to take escalations) I have 3 postpaid lines with Cell C 2 mobile and 1 FTTH. My debit order date is the last day of the month of every month, in the month of April Cell C debited my account a day before the last day of the month, there were no funds on the day because it was not the last day of the month. As a result my bank charged me R105 for the unpaid debit order. The same thing happen again on the 15 & 25 of May 2023 which made it R105 X 4. I then sent an email to cell c to tell them that I want a month's discount on subscriptions on both accounts. I was then given a whole lot of stupid excuses and insults from Patience Motebe and Thabang Vilakazi. I asked to be shown on the terms and conditions where it clearly states that Cell C will sometimes debit my account a day before my debit order date. For the month of June 2023 both my accounts have an R70 penalty fee for the unpaid payment in April 2023. I want all of that reversed and a discount on both subscriptions, it can be done and it has been done before for other subscribers. While at it I can offer training services for soft skills to your customer care staff for free of charge from agents to CCM. Can I request that you get a competent person to call me and provide me with a solution regarding my monthly subscription discount, alternatively I’ll go to media houses and shows like Checkpoint or the Deby show on ENCA.