Worst Customer Experience By Far

<p> I almost do not have the energy or time to write this review particulalry spending two hours of my work time trying to get hold of, find an answer or at least get an explanation. </p> <p> </p> <p>So how this all started, I apply for a Pinnacle 2 cell phone contract at Sandton City, I must say the only person who actually seemed competenct was the rep at the stiore. He then send all my documentation to their credit vetting department, who declines my contract, which is extrememly strange as the reasoning is that I have only been with my new employer for 1 month. Well my colleague in the same position got the same contract whilst also only starting here for a month. Moreover, we earn the same salary. I am also aware that I passed my credit and have an excellent credit report acquired the same day from transunion.</p> <p> </p> <p>The plot thickens. I speak to the sales rep, who then tells me to call customer service. I call customer service, they indicate that they have no record of any application. FInally another person from sales calls me back and again the same thing, no record of the application and nor can they help me, or do anything. So I then call the head office who again sais they can not help but will call back. Obviously no call recieved. </p> <p>In total I spent three hours on this process and</p> <p>1. Noone could provide an exact reason what happened as they just dont seem concerned</p> <p>2. Noone seems willing to help and everyone just sais I should call aother department</p> <p>3. One cannot lay a complaint except via email.</p> <p>4. the sales rep at sandton indciated that he himself wants to lay a complaint against the head office.</p> <p>Its an absolute joke!!!</p>