Worst Customer Experience by Cell C Billing department

<p>I signed up for the Cell C fibre last month in June using their online platform. An amount of R899 was debited from my credit card and a router and sim card was delivered to me using RAM.</p> <p> </p> <p>Only once Vumatel had done their installation did the technical specialis at Cell C call me to do the connection which became active on 13 June. </p> <p> </p> <p>Now a month later, after only having had active internet for ONE MONTH was an additional amount of R1438 debited from my account. This means that i have paid a total of R2338 (899 +1438) for a month and a half worth of internet usage. It turns out that this is because they created two accounts for me, god knows why.</p> <p>One where the 'free' simcard is being billed at R250 and another where the fibre is being billed at R899 which means that they completely **** about the actual cost of the fibre. Because I'm actually being billed R250 for the use of this simcard which I was told is free (which I didn't even ask for btw)</p> <p> </p> <p>I have tried for the past couple days to have this matter resolved by speaking to the billing department which has come to no result. Each time, a consultant tells me that they will escalate the matter and provide me with feedback but NOTHING. </p> <p> </p> <p>This is honestly the WORST customer experience that I have ever experienced. I wouldn't even recommend cell c as a service provider to my dog.</p>