WORST CUSTOMER EXPERIENCE AT CELL C

I cancelled my contract on 2 May 2018 ,ref ********** ********** 4.I was told I Am getting disconnected and only going to pay pro rata for the two days ,Cut off date should have been on the 2 June ,but was on the 1 June 2018.Debit off R411.59 went off.Later in June I got a bill for R220.When I called they said I need to pay for June in full as well .So I spoke to a supervisor.She listened to the voice recording of the 2nd of May and agreed with her agent that I was mislead in the wrong information .Call ref ********** ********** 73.The agent who was wrong actually called me to tell me she was wrong and is still in training.....So the supervisor was suppose to speak to her manager about this matter .Because at that time my free minutes was not showing nor could I use my phone to phone but the data and sms was showing.She said that she would call me the following week.Few days come and go ,I call her myself .Call ref ********** ********** .Now I must explain my story to the guy answering the phone so that she could know whats it about ,because she cant remember me at first.She said no the matter is resolved according to her......So she would go talk to her manager and call me back.Now this guy calls me saying he would speak to his manager.Just before 5 that same day he calls me and tells me the debit needs to go off and then I can phone after the first of July so they can pay me back.So when I call on the 3 July 2018 Call ref ********** ********** the person says he see that I need a refund but cant tell me when I going to get it but must phone after the 15 or 17th July.So now I call on the 23 July No one sees nothing again.I must speak to accounts department.She cant pickup any call refs nor can see any case opened.So she opens one and say they will call me.Ref ********** 824.Today 26 July Cell c call me and during the whole call that person does not listen to me ,just keeps on telling me Cell c was not wrong and don't owe me money.

So I have taken an picture that shows I have no free minutes and have sms and data when you dail *147#.SO I HAVE PAID R220 FOR ONE MONTH WHICH I USED 3 OR 4 MINUTES WITH 1 sms.

THE WORST AFTER SERVICE OF BEING AN CONTRACT CUSTOMER FOR MORE THAN 10 YEARS.

THANKS FOR NOTHING