Worst customer experience

I opened up a new line with Cell c on 18 Feb 2019, new device was delivered on 19 Feb 2019, on the 20 Feb 2019 i reported to Cell c that the device received does not work, and they have to collect, on the 21 Feb spent the whole morning trying to get hold of 084 145 option 2, to find out when the device will be collected as i did not receive any confirmation on when the collection will take place, and from the service i experienced with the call centre, which was so unhelpful i wanted to cancell the contract as im still within my 7day period, on 21 Feb 2019, i spent the whole day on the line with cell c trying to get my issue resolved and have the contract cancelled and i was transfered from one to department to another with no help at the end of the day, until now its 22 Feb been on the line with the call centre wince 8am this morning and again experiencing what i experienced yesterday, however, Cell c debited my account and i have not been helped to this point, This is been the worse ever service and i will never recommend or advise anyone to take up anything with Cell c, the behaviour of the the call centre agents is *********, no one seems to help but quick to transfer you to the next *********** agent, Ive requested on numerous times to speak to a Supervisior or manager but that too didn't not happen instead they take your contact number and still do not call you back. Whats the use in paying for something when they cant value you as a customer, what happened to customer service, something Cell c do not have unfortunately, explains why they not the leading cellar provider, Cell C is the WORST EVER!!!!