LC
Lettie C

1 reviews | Active since Dec 2018

13 Feb 2019, 12:41

WORST CUSTOMER EXPERIENCE!!

I made a decision to take a contract, 2 to be exact with Cell C. Worse decision of my financial situation. 24 months came and went. I made a call to Cell C to cancel the contracts after having the contracts from 2016 to 2018. I made calls which I have requested for until to date and NO ONE can provide them. Cell C has gone to the point to say that I now owe them and even took me to NuDebt for R57. All advisors keep saying they will get back to me and no one gets back to me. We are in 2019 and a contract that had to end in 2018 is still ongoing because they cannot give me answers I want and need. I had to fight for someone to tell me what that I apparently have requested for the cancellations in 2018 on time. However instead Cell C owed me at some point but now I find my credit rating in tatters because of *********** and ************* employees. They did not remove personal data I requested to be removed until months later. They kept calling the wrong number and lying to say there are no call recordings. I had NEVER missed a payment on their contract but they failed me as a customer to provide me with important information regarding my credit. I will never use or recommend Cell C as a reputable service provider even to my enemy. Worst customer experience.

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Replies (1)
Cell C
Cell C's reply13 Feb 2019, 14:36
Official
Good afternoon Lettie

We have referred this matter to one of our team members for assistance and a resolution will be provided. Do expect communication.

Apologies for the poor service you have experienced.

Regards
Cell C | PN

Best regards,