Worst Customer Experence

Cellc CFiber have the worse customer service. They do not look at their customer needs nor do they strive t prove the best support. I sent a cancellation in September 2018, I then interrupted the cancellation and received email confirmation that my service will continue. On 12th January 2019 my service was permanently cancelled. I called in and they informed me that forms needed to be completed. I then went to a CellC store at the Clearwater Mall and they were very friendly and helpful. I then call the call center again and spoke to Neo, she informed me that it will take 4 to 6 week for a new account. I expressed my dissatisfaction and follow that up with an email. My email stated that I did not wish to continue with CellC. Last night the service was activated, without my verbal consent or my needs being taken into consideration. Is this the kind of company you wish to do business with?