Worst Customer Centre Ever

I've had my cell c number *** for 8 to 9 years now and on the 25th October 2019 it got damaged and i have been calling cell c customer 135/140 since the 26th to do a sim swap however on every occasion a different problem occurred from the sim card being rica'd to the sim swap office hours are from 7am to 8pm but the cherry on top was last night 29 October finally i bought the correct simcard did not insert it to a phone, security checks when last did you top up not to sure about the date how much did you top up gave the correct amount how did you top up from my ....account, frequently called numbers, id number gave it which after so many years is linked to this number...ooh sorry you failed on the system what questions did i fail the system does not show that need to go to a walk in store, ok i thought customer care is there to assist us when a walk in store is not within our reach sorry we cant do nothing, wont the same questions be asked at the store no they will see if its really you...how pathetic is that if you on your system asking all these questions surely you are able to see the activities on that number prior to it being damaged and I've spoken to a number of consultants not one said ok lets try an alternative, as i also work in a customer service environment and i could never dream of not assisting a client if i it is out of my field i will get someone else to assist but will see it through until that customer was assisted.