Worst Customer Care Services ever with still no answer!

I have ended my contract at the beginning of February 2024 where the lady of customer care said that 29 February 2024 will be my last payment. So the last payment was made and in March 2024 another payment went off which my bank declined. After that my Contract went over to prepaid and I thought that everything was sorted. A few months down the lane my credit record went down. After investigating the whole situation as my payments are always up to date, it showed I am in an arrears with Cell C. Yesterday I went to Canal Walk Cell C where they told me I need to phone Customer care. So I phone customer care : Self Service say no I need to to go to Contract department, contract department tells me I need to go to Prepaid department and prepaid sent me to Contract department, that is when the phone got put down in my ear. I have proof of my contract that got ended as well as the app says that I don’t owe any and that my contract is now prepaid.

Never in my life did I have a bad record and now I am put under bad review because no one at cell c can give me a answer on why there’s still money outstanding according to Cell C.

Worst experience ever! Been with Cell C for more than 10 years and this is the way they treat customers. I will not recommend their customer service!