Worst Customer Care Service

Been a client of CellC for +20 years - Never had issues with them until this year

* When I phone the Call Centre, I either get cut off or, when I do go through, I on occasion, fail the "Random" verification questions (not sure how I can fail them as you ask the same questions, in the same order and I give the same answers) * I had an upgrade done but then sent phone back - then requested them to change my contract back to the previous details as upgrade was cancelled. Agent told me that I am lying to her as the contract I asked to be moved back to, doesn't exist and that I have NEVER been on a contract like that - even though I have been paying them for 2 years.... * Received a few calls after the above to upgrade, latest was Saturday 26th March - I was offered a Samsung A52 with Smart Watch (5GB Pinnacle) for R568 PM. Call lasted about 23 minutes from 12:10 to 12:34. I received another call from Cell C on the 26th March at 12:50 saying that I qualify for an upgrade. I informed them that I just upgraded and provided the lady with the specs of the contract. I was then informed that there is no such deal so it couldn't have been offered to me and if it was, it was made in error.

It seems that Cell C doesn't know it's left hand from its right hand. I want the above call sent to me (the recording of 12:10) and I want that deal in place as it was the one offered to me.

For a person that has been with Cell C for 20 odd years, this is really the worst that I have ever been treated by ANY company