WORST CUSTOMER CARE CONTINUED...

<p>I bought a Huawei router from Cell C Cresta. At the time of purchase I informed the manager it was to be used with an 8ta sim. I was assured this would not be a problem, and it wasn't, as the router was not locked to the Cell C network. The router then stopped working under warranty. I took it back. Worst customer service imaginable ensued. After more than 3 months of struggling with Cell C the franchise manager gave me a second hand ZTE router as a temporary replacement till the issue with my Huawei router was resolved. (His words). The ZTE router is locked to Cell C so it is useless to me. The franchise manager's feedback: "We unfortunately cannot assist if the router does not work on other networks." No feedback since. No replies. </p> <p> </p> <p>This is ridiculous! Whether or not the router works on other networks is entirely irrelevant. If you were to buy a Sony TV and it stopped working under warranty, it would be simply unacceptable if the supplier of the TV replaced it with a second hand Hisense TV as a final solution. I bought a Huawei router. It stopped working under warranty. It needs to be repaired or replaced by the same make and model router. Simple as that. But Cell C refuses outright to take responsibility almost 4 months after the original router was handed in to the store.</p> <p> </p> <p>Disgusting customer care. DO NOT BUY ANYTHING FROM CELL C.</p>