WORST COMPANY TO DEAL WITH

This is the absolute worst service provider! We have several issues which we cannot get resolved because no one wants to assist us. We have a debit order that has been on going for the majority of this contract, and every month for the last 5 months has been a joke and nightmare to resolve; the debit orders were stopped for some reason and the excuse we are given is that there is insufficient funds in the account which is absolute nonsense!!! So, when we call in to question this, we are told, sorry you need to go into a branch and pay there - ONLY to walk into that branch and get sent to Checkers as they don't handle payments there or assist with account issues ???????? SO WHAT IS THE REASON FOR A STORE TO BE OPEN OR TO BE TOLD TO GO INTO ONE TO RESOLVE THIS ISSUE? Seriously Cell C - What is it with this company? Every month we are still not being debited and this is now a major inconvenience to US AS THE CUSTOMER - YOU MAKE LIFE SO HARD! And, apparently your systems were hacked according to a consultant and this is still an issue - how is this our issue and why has it not been rectified by now? With all of this happening - WE ARE NOW ALSO FACING A PENALTY EVERY TIME BECAUSE OF YOUR COMANY'S INCOPETANCE?? Come on Cell C - how is this even fair to us? This is disgusting and so disgraceful.

So we always pay despite your issues - but here again what are we paying for seeing as we never have any service connection or signal no matter where we are; this UNACCEPTABLE as we run our businesses from this number -clients cant get through to us as it goes to voicemail as well as when we try to call out, we get a notification that we are not registered on a network (bare in mind, this number is over 15years old). If I don't reset my phone every time I nee to make a call, I CANT CALL????????????? My phone only works on WiFi which is then pointless paying YOU! I have a perfectly working Samsung Note 10 and I know it is not the phone. You have cost me money and business, and this is the last - SORT THIS MESS OUT !

Then, Cell C goes and changes my secondary contract SIM number which was done without permission as this was only picked up when I called my wife one day and she didn't know the number - after looking into it, we discovered that the number has been completely changed and some else owns my old number - HOW IS THIS POSSIBLE AND EVEN ALLOWED? This is shocking! We cant wait to finally leave Cell C - close these accounts and find a better provider.