1 reviews | Active since Sept 2016

30 Dec 2016, 14:24

WORST COMPANY TO CALL

<p>So I call this company C Surance to insure my new phone which is on contract with Cell C</p> <p>I pressed option 1 for new insurance application, the machine put me on hold, then played the most annoying music I have ever heard and then the call cut</p> <p>I called back, waited for the call to go to reception Someone called Nthando directed me back to option 1 and again the same thing happened. CALL CUT</p> <p>So again I called back to speak to Nthando but this time nobody picked up the phone</p> <p>So again I called back this time I was on hold for about 7 - 8 mins before the call cut while writing this review</p> <p>SO... CELL C WHATS GOING ON???</p>

0
Replies (3)
Cell C
Cell C's reply02 Jan 2017, 08:35
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | DA

Cell C
Cell C's reply03 Jan 2017, 07:23
Official

Nelly has been in contact with you to assist with this matter. Feedback will be provided as soon as possible.

Regards

Cell C | DA

Cell C
Cell C's reply03 Jan 2017, 14:29
Official

Communication was received that you have been assisted with your C-surance policy application and the issue has been resolved.

Regards

Cell C | DA