Worst company in South Africa

I am writing to express my extreme dissatisfaction with the service I have received from Cell C. The issues detailed below demonstrate a pattern of incompetence and financial irresponsibility on the part of Cell C, which has resulted in significant financial harm.

For nearly three months, I have been attempting to change my banking details with Cell C. My efforts have been consistently thwarted by unclear phone lines and frequent disconnections when contacting their helpdesk. This lack of basic customer service is unacceptable.

More importantly, Cell C's failure to update my banking details has led to repeated, unauthorized debit orders on my accounts, causing significant financial hardship.

Specifically, regarding account number ***, I settled the outstanding amount of R934.02 and sent proof of payment to ***. This account was cancelled three months ago, and I have a reference number for the cancellation. Despite this, a debit order was still processed on my old FNB account, even though I had changed to Nedbank.

Regarding account number ***, the arrears were paid up on [Date - give specific date]. Despite informing Cell C that the debit order date is the 1st of the month, and not the 15th, my Nedbank account was debited again.

These unauthorized debit orders have resulted in negative balances and financial strain. As a direct result of Cell C's mismanagement, my credit standing has been negatively impacted, and I am now unable to apply for a home loan. This is more than an inconvenience; it is financial damage with long-term consequences. I am appalled by Cell C's level of service and the financial damage they have inflicted upon me. I urge anyone considering Cell C as a service provider to avoid this company. Their demonstrated financial irresponsibility and lack of customer support are deeply concerning.

Last week I settled my 1 acc *** with the amount of R934.02 after that I sent the POP to ***. This account was cannceled 3 months back and I received referenece nr for the call as well. Yesterday they still kept debt the amount on our old FNB account which was changed to Nedbank on Sunday. The other account *** arrears was paid up on Thuesday and they debt our Nedbank account yesterday again, while we explained to them on Sunday that debt order date is 1ste and not 15th.

Im fed-up with CellC and will make sure nobody ever uses CellC as service provider, as they have no clue what they doing. They financialy ruined us now, and now we cant afford to apply for homeloan.

Anyone that whats to open CellC contract, RUN as fast as you can as they are finanically irresponsible and dont assist their clients at all