Worst company I have ever used in my life

I never write reviews for companies, but my experience has been so bad that this time it is an exception.

Never in my life have I ever experienced such an unorganized mess of a company as Cell C. I have been struggling since FEBRUARY of 2019 to cancel an expired contract, but with no success.

I phoned the cancellation department's direct phone line over and over, spanning months and months, but all that would happen is the line drops as soon as it says I am being put through to speak with someone.

So I went directly to the branch in Wonderpark to physically speak with the representatives about cancelling it, and after over an hour of struggling with them, they said that I must phone the cancellation department after a few days. What a massive waste of time.

Oh that's not the best part, I have been a customer of theirs for the past 4 years, but when they looked on their system ALL of my data usage and transactions from before October 2018 had been completely removed. According to them, I had only been with them since October last year, which is false.

To my horror, they had been overcharging my account way beyond the limit that I explicitly set when I opened the contract 2 years ago, and had only realized then how much money they were charging me.

And then to top it all off, the manager blamed ME and asked "why didn't you come sooner, if there was a problem?" like it was my fault that they had lost all of my information and couldn't keep their systems running like a functioning company.

All this time up to now in September 2019, they kept adding the monthly costs of the contract even though I am no longer using the service and have been unable to contact them to cancel it. It has been 8 months now and they are threatening me with debt collection, even though THEY are in breach of contract with me for not allowing me access to the cancellation services and cease an expired contract.

I will NEVER use Cell C again for anything, and am making sure to tell my friends and family to stay far away from them. Do yourself the favor, stay away.