1 reviews | Active since Jan 2019
WORST company ever - not my problem
Cell C - I have been attempting contact for about a week now, but seemingly no one works so I am not sure why the customer service. Anyway
Cell C has been having technical difficulties where debit orders aren't going through. Thus, customers are going into arrear payments, because of THEIR system not working.
Now it's suddenly my problem to ensure I have a lump sum available, in the middle of a global pandemic where I work in an industry that's still trying to recover just like thousands of others.
Cell C, you are horrific. No plans are made for customers, but a phone call to demand a lump sum. You're the worst company I have ever dealt with in my life.
I expect:
1.) A call from someone who actually cares about customers 2.) A plan to catch up on the missing payments YOU caused, without actually hurting my credit score even more - thanks so much for messing up a perfect score
I want a resolution because this is UNACCEPTABLE!
I want a resolution because this is UNACCEPTABLE!
Good day Engela
Thank you for reaching out to us.
We will look into the matter and revert back.
^SM
"
Good day Engela
Thank you for reaching out to us.
We will look into the matter and revert back.
^SM
"
I am still waiting to be contacted, and now you've made it worse.
Without warning, without contact, and without any agreement, Cell C debited my account WITHOUT permission.
Now Cell C, do you do business like this with everyone? Firstly, your system didnt work so the previous debit was unpaid. Then, again your system didnt work so the debit was unpaid. This is not my problem.
I have attempted numerous contact opportunities with you, I have attempted payment arrangements eventhough it was YOUR problem, and now you've gone and debited me without permission.
Cell C - you are the most unprofessional company I have ever come across. You do not care about your customers in the least, nor do you honour any agreement whatsoever.
I await the day someone can contact me. Because seemingly its easy to take money, but hard to dial a phone number.
I am still waiting to be contacted, and now you've made it worse.
Without warning, without contact, and without any agreement, Cell C debited my account WITHOUT permission.
Now Cell C, do you do business like this with everyone? Firstly, your system didnt work so the previous debit was unpaid. Then, again your system didnt work so the debit was unpaid. This is not my problem.
I have attempted numerous contact opportunities with you, I have attempted payment arrangements eventhough it was YOUR problem, and now you've gone and debited me without permission.
Cell C - you are the most unprofessional company I have ever come across. You do not care about your customers in the least, nor do you honour any agreement whatsoever.
I await the day someone can contact me. Because seemingly its easy to take money, but hard to dial a phone number.