Worst company ever

Still have not received a paid up letter.
Worst network ever.

There is no outstanding amount. I sent you the confirmation from cell c and iccasa stating that R69 would be written of. You are now saying that a month later I owe you R2600.
Am I stupid or does that seem inpossible.

Yes it was. I sent a email.to.iccasa and copied ***

***

Hi received a call from cell c. I had a 24 month contract with them 2021 and 2022. Now they saying after I sent them the proof that the R69 would be written off. They are now saying I owe R2600 after 1 month. When asking for statements do I can see what payments I would be owing according to them. There reply is that the account was terminated in 2009. Load of bull****. How can you terminate an account of 2022/2023 in 2009. Does that make sence to anyone. Well to cell c it is totally normal.
They cant provide proof of payments not made but they expect me to send them proof that I made payments.
To the public. Is there another department that can asdist so I can take cell c on. There is no way I will pay a cent, but I will not rest untill I receive a paid up letter.

Clearly you not worried about people finding out how ******* your company is. Still no reply or is it that you dont know how to lie further. The solution is simple. Just give my paid up letter.
1) How can you after settling with the iccasa a balance of R69 say that I owe you.
2) How can a balance change from R69 to R2600 in 1 month when it was a top up contract for R300 over 24 months.
3) How can a contract opened in 2022 have been cancelled in 2009.
4) How are you unable to give statements but yet you say there is a balance.
5) you ask me to provide proof of payments but you cant provide proof of non payment. Just that there is a balance.
6) I already went through this with the R69 balance and I sent you proof of payment for all instslments in question so why should I send it again. Go the your previous mails and surely you make notes and you always ssy you record the conversations so go and listen to it.
7) I will continue to complain untill I get a satified solution.

That cant be as I paid all my instalments. So how can there be a bad write off. Yes I skipped maybe 1 or 2 instalments but paid it the following month the decline fee. So if you ssy it is bad write of then you should be able to give me a statement showing when I did not pay. So why can you not produce a payment profile.
Show me what and when the account was not paid. So I can then show you proof that I did pay.

So cell c contacted me.

1. The consultant is arrogant and clueless
2. She clearly cant use common sence and gets irritated when asked valid questions.
3. Responses given dont make sence.
4. Since when do you accuse a customer of lying and knowing that they owe money and just wont pay.
5. She cant give a valid or logical answer to questions raised.
6. I have all the emails I sent to cell c and iccasa as well as responses.
7. Cell c cant give statements or see where the balance come from but yet they can see there is a balance.
8. The balance went from R69 to R2600 and now R3400 all in less than a month. Does that make sence.
9. The same lady that told me the balance was R69, R2600 and now R3400. Then she say they keep the recordings. But yet they cant go and listen to there own recordings.
10. Cell c cant give proof of payments missed but accuses the customer of knowing there is a balance and just not wanting to pay.
11. When saying I will continue to complain untill I get a satisfied resolution the answer is you can complain I will just give you the same respons yet each time the balance differs by more than R1000.
12. Rediculous. Never had such incompitant feedback or rude respons from any company.
13. By law you must keep your records for at least 2 years so how after 1 month you dont have records.
14. Keeps saying the account is old but the contract was cancelled October 2022.
15. When asked to explain as to how a account from September 2020 to October 2022 could have been cancelled in 2009 cell c cant give a explination. Yet I received my data and airtime every month while contract was still active in 2023
16. If you dont pay surely you would not have received any data or artime as well.
17. When I asked as to why in October I still had to pay 1 installment there reply was because I still received airtime and data in October 2022. I paid the installment just to get rid of them then I was told in December 2022 that I must still pay R69 wich I took up with iccassa and cell c agreed that the account had a balance of R69 and by no admission of guilt they would write of the R69 balance.
18. Cell c said in February they can only give paid up letter after 21 days.
19. When I called in March 2023 to ask for a paid up letter I was told I have a balance of R2600.
20. Now when calling again they say the balance is R3400.
21. So at wich stage do the ncca come into play.
22. And dont tell me you going ti forward to admin department as they clearly dont know what they are doing.