Worst company ever!

I hold a contract with Cell C, which I agreed to upgrade on 29/03/15, 2 months before my contract expired. We are now sitting at 2 months after it expired, and I still have no phone, and am being billed. <br> <br> How we came to this: I spoke to Cell C Direct, as they phoned me purporting to be Cell C, which I later discovered they sort of are but aren't really. I selected a phone and package, phone arrived(01/04), wrong colour. I was told I could send it back if this happened, which I did(02/04).<br> <br> Since then, I have spent 50+ hours on the phone to every department imaginable, having been transferred as no one wanted to actually help. After jumping through all the correct hoops and recording the lies they told me(which contradict the situation we're in now), I'm still left without a phone and they have breached their contract.<br> <br> They say they cannot find the right phone. They offered me a downgrade, at the same new price. Which I declined. I wasn't looking for a handout, but was offered compensation by a man named Farouk(I forget which department he was from), a team leader, but he too disappeared. <br> <br> Not a single person has returned a call in the 4 months I've been waiting. Awful company!!!