TS
Tharien S
1 reviews | Active since May 2021
14 May 2021, 18:08
Worst celphone provider ever...cell c
NO SERVICE! I have send some many emails for the reconnection of my lines I am totally fed up,over cell c and non existing service,each time I send an I get the respone of turn around times is 24hrs well its been 3days now ....I am cancelling my contracts
Helpful (0)
Replies (11)0
Replies (11)
Cell C's replyOfficial
14 May 2021, 19:08Hi Tharien
We apologize for the service you have been experiencing. Kindly send us a private reply with your ID number, we'll assist.
^PN
We apologize for the service you have been experiencing. Kindly send us a private reply with your ID number, we'll assist.
^PN
Best regards,
Cell C's reply14 May 2021, 19:08
Official
Hi Tharien
We apologize for the service you have been experiencing. Kindly send us a private reply with your ID number, we'll assist.
^PN
We apologize for the service you have been experiencing. Kindly send us a private reply with your ID number, we'll assist.
^PN
Best regards,
TS
Tharien S's updateReviewer Update
15 May 2021, 06:50No i am not going to you can phone me to get it and then explain what happend, i dont think you are aware of how many emails i have and facbook messages i have with NO response and i want my phone reconnected today
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TS
Tharien S's update15 May 2021, 06:50
Reviewer Update
No i am not going to you can phone me to get it and then explain what happend, i dont think you are aware of how many emails i have and facbook messages i have with NO response and i want my phone reconnected today
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Cell C's replyOfficial
15 May 2021, 11:26Hi Tharien
Do you perhaps have a reference number that we can use to follow up on?
^NT
Do you perhaps have a reference number that we can use to follow up on?
^NT
Best regards,
Cell C's reply15 May 2021, 11:26
Official
Hi Tharien
Do you perhaps have a reference number that we can use to follow up on?
^NT
Do you perhaps have a reference number that we can use to follow up on?
^NT
Best regards,
TS
Tharien S's updateReviewer Update
15 May 2021, 16:57No reference was given to me, if you check on my account I received a phone call from a cell c member on 24 April and he told me if I made arrange ment to pay the account and a payment is made you will reconnect my account on 28 April I payed R2000.00 and on 5 May I payed R1400...wich by the way he setup a debit order for the 1 May and it never went off???
After that I have send numerous emails to all your email adress available I even sent a message on Facebook when I asked them after 36hrs why no one has contacted me ....NO RESPONSE.....THE THING YOU BEST....NO RESPONSE....OR OUR TURN AROUND TIME IS 24 HRS....WELL GUESS WHAT MY LEVEL OF PATIENCE HAS REACHED THE POINT OF NO COMING BACK, just let one of our *********** sale reps phone me so I can cancel my accounts
After that I have send numerous emails to all your email adress available I even sent a message on Facebook when I asked them after 36hrs why no one has contacted me ....NO RESPONSE.....THE THING YOU BEST....NO RESPONSE....OR OUR TURN AROUND TIME IS 24 HRS....WELL GUESS WHAT MY LEVEL OF PATIENCE HAS REACHED THE POINT OF NO COMING BACK, just let one of our *********** sale reps phone me so I can cancel my accounts
TS
Tharien S's update15 May 2021, 16:57
Reviewer Update
No reference was given to me, if you check on my account I received a phone call from a cell c member on 24 April and he told me if I made arrange ment to pay the account and a payment is made you will reconnect my account on 28 April I payed R2000.00 and on 5 May I payed R1400...wich by the way he setup a debit order for the 1 May and it never went off???
After that I have send numerous emails to all your email adress available I even sent a message on Facebook when I asked them after 36hrs why no one has contacted me ....NO RESPONSE.....THE THING YOU BEST....NO RESPONSE....OR OUR TURN AROUND TIME IS 24 HRS....WELL GUESS WHAT MY LEVEL OF PATIENCE HAS REACHED THE POINT OF NO COMING BACK, just let one of our *********** sale reps phone me so I can cancel my accounts
After that I have send numerous emails to all your email adress available I even sent a message on Facebook when I asked them after 36hrs why no one has contacted me ....NO RESPONSE.....THE THING YOU BEST....NO RESPONSE....OR OUR TURN AROUND TIME IS 24 HRS....WELL GUESS WHAT MY LEVEL OF PATIENCE HAS REACHED THE POINT OF NO COMING BACK, just let one of our *********** sale reps phone me so I can cancel my accounts
Cell C's replyOfficial
16 May 2021, 11:45We'll get someone to contact you since you don't want to give us your ID number and not having any reference number.
Please confirm the number you are reachable on by sending a private reply.
^PN
Please confirm the number you are reachable on by sending a private reply.
^PN
Best regards,
Cell C's reply16 May 2021, 11:45
Official
We'll get someone to contact you since you don't want to give us your ID number and not having any reference number.
Please confirm the number you are reachable on by sending a private reply.
^PN
Please confirm the number you are reachable on by sending a private reply.
^PN
Best regards,
TS
Tharien S's updateReviewer Update
16 May 2021, 16:10My Id ***
Cell number ***
Cell number ***
TS
Tharien S's update16 May 2021, 16:10
Reviewer Update
My Id ***
Cell number ***
Cell number ***
Cell C's replyOfficial
16 May 2021, 20:47Please reply privately as your information is blanked out.
^MM
^MM
Best regards,
Cell C's reply16 May 2021, 20:47
Official
Please reply privately as your information is blanked out.
^MM
^MM
Best regards,
TS
Tharien S's updateReviewer Update
17 May 2021, 20:04Id ***
Cell: ***
Cell: ***
TS
Tharien S's update17 May 2021, 20:04
Reviewer Update
Id ***
Cell: ***
Cell: ***
Cell C's replyOfficial
17 May 2021, 21:00Thank you. We will contact you.
Please forward proof of payment to ***.
Add "HP : Tharien Van Staden - ***" on the subject line.
^NZ
Please forward proof of payment to ***.
Add "HP : Tharien Van Staden - ***" on the subject line.
^NZ
Best regards,
Cell C's reply17 May 2021, 21:00
Official
Thank you. We will contact you.
Please forward proof of payment to ***.
Add "HP : Tharien Van Staden - ***" on the subject line.
^NZ
Please forward proof of payment to ***.
Add "HP : Tharien Van Staden - ***" on the subject line.
^NZ
Best regards,
TS
Tharien S's updateReviewer Update
19 May 2021, 20:05I recieved a call feom one of your agents,but she promised to investigate and phone me back uesterday in the afternoon,again 24hrs later still no feedback from her if she is still investigating you could have just reassured me....still investigating feedback to follow. I assume I will not recieve a response to the meassage.
TS
Tharien S's update19 May 2021, 20:05
Reviewer Update
I recieved a call feom one of your agents,but she promised to investigate and phone me back uesterday in the afternoon,again 24hrs later still no feedback from her if she is still investigating you could have just reassured me....still investigating feedback to follow. I assume I will not recieve a response to the meassage.
Cell C's replyOfficial
19 May 2021, 21:46Good evening,
We have received feedback on your query stating that you need to pay the amount on arrears to have the lines activated.
We have also requested that she contacts you back to assist with the outstanding matter.
^N
We have received feedback on your query stating that you need to pay the amount on arrears to have the lines activated.
We have also requested that she contacts you back to assist with the outstanding matter.
^N
Best regards,
Cell C's reply19 May 2021, 21:46
Official
Good evening,
We have received feedback on your query stating that you need to pay the amount on arrears to have the lines activated.
We have also requested that she contacts you back to assist with the outstanding matter.
^N
We have received feedback on your query stating that you need to pay the amount on arrears to have the lines activated.
We have also requested that she contacts you back to assist with the outstanding matter.
^N
Best regards,