Worst cellular provider

<p>In April of this year my phone was ******. I went to Cell C Mimosa Mall in Bloemfontein to blacklist it. The man assisting me, Sylvester, was as always very compitent and handled the query in a matter of minutes. I asked him if it is possible to do an early upgrade as I am now without a phone. He made a few calls and informed me that April is a bit early, but they could assist in May and that I must come back 1 May to upgrade.</p> <p> </p> <p>Come 1 May, my luck was that Sylvester was on leave and I had to be assisted by someone else. This person did no checking and told me she could only help me in July. After I explained to her what the situation was, she logged a request with the promise she would come back to me with feedback on the 2nd. The 2nd came and no one phoned me back. I phoned the branch four times (as they "lost" my number to call me back 3 times) to follow up. By the afternoon I was told that they had no feedback they will phone me back on the 3rd. The 3rd came and went without anyone phoning back. On the 4th I phoned and spoke to Kate. Kate informed that no request was ever logged. This being said, I would also like to commend Kate. She has been with Cell C for 3 weeks and did everything she could possibly do to help me, phoning me back every hour to update me on the progress. Thursday, 4 May at 17:30 I was sitting at the branch and Kate finally received approval from a Luke for the early upgrade. The problem now was the credit allowed was only R 250.00, when both my and my husbands contracts amount to R 1000.00. Kate said that she would have to phone and request to up the credit score, we need to go back today, the 5th and then everything should be sorted.</p> <p> </p> <p>When we got to Cell C this afternoon, no one could find Luke's approval for an early upgrade. The store manager informed us that the reason our early upgrade was not approved is that we do not spend enough money per month with Cell C and normally only business men that spend large amounts of money get the early upgrade. </p> <p> </p> <p>I have never been so insulted in my life. I think it is safe to assume that my money then means nothing to Cell C, as I do not spend enough, I had to fight FIVE DAYS to get an answer and look at a store manager that sees his new employee is struggling but doesnt do to anything to help. His sollution? To take out a THIRD contract with Cell C so I can have a phone?</p> <p> </p> <p>This problem with Cell C is obiously accross the bord, as the guys on the other side of the phone needing to approve the upgrade was just as *********** as the first woman that helped me at the Bloemfontein branch. This means that it does not matter which branch at Cell C you go to, you will be faced with disgusting customer service.</p> <p> </p> <p>I will be taking my money someplace else.</p> <p> </p> <p>Angelique </p>