Worst cellular and insurance company in the world

If I could give them minus 5 stars I would.

I handed in my cellphone at the Tygervalley branch on the 25th of February to have a screen repaired. I have insurance on the phone with the contract and the contract is 23 months old so none of this should have been a problem.

First, the send the phone to cell c repairs and qouted me 2500 to have it repaired. I told the lady no, the phone is under insurance and the insurance must fix it. How much excess. She says R300 and to pay it into the account details they provided.

Then, the insurance says they need to review the claim first. I need to fill in forms and send with ID. I did so. 10 times probably already and everytime they say it is incomplete and they need this or that.

Every time I add all the additional information I can and yet these people who obviously have no idea what they are doing now need the proof from the cell c store that I have been paying insurance because they can't prove that I have been paying insurance and yet R108 goes onto my account each month for insurance and even after sending them my statements they still require additional info from the shop.

A repair that was suppose to take no longer than 3 weeks has now taken 3 weeks of every day emails and calls and they have not even started.

The service is pathetic and I would not advise anyone to deal with either of these companies.

I have even been asking for a week to just give me the phone back and the money that I have paid for the excess back and they won't even do that.

Either they fix the phone immediately or give it back or I will assume they have lost or ****** the phone and money because they are refusing to give it back fixed or not.

2 years of paying this contract and insurance and they can't even provide a basic service like fixing a phone.