Worst cellphone service provider

On the 1st of December I app**** for a new iPhone 8 on the Pinnacle Unlimited package for R999.00 per month. Cell C requested that I upload all my supporting docs, which I did and then nothing realised. I went on holiday and was pretty disappointed because I thought that I would have my new phone. I am now back at work. It is 1 and a half months later and now the same contract costs R500.00 per month more at R1499.00. **************** by a company who is supposed to be a trusted supplier to South Africans!!