Worst Cellphone company in the market would always and forever be Cell-C

Item: Cell C
Rating: 1
Author: Sean C

If I could I would give this company a 0 instead of a 1 star, worst service ever, if they were the only network providers left in the world I would rather be without them, Just The Worst Experience!!!, I have tried contacting them again after a few months and their hold time is ridiculously long 20+, and they also tend to transfer you to the incorrect departments, Just to find out the amount to settle the account took me nearly up to 2 days.

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Replies (1)

Cell C's replyOfficial

27 Aug 2026, 11:39

Dear Sean Coetzee,

Thank you for taking the time to share your feedback with Cell C.

We sincerely apologise for the experience you had when trying to contact us. We understand how frustrating it must have been to experience extended waiting times, being transferred to incorrect departments, and having to spend a significant amount of time trying to obtain the information you required.

This is certainly not the experience we want our customers to have.

If your query or account matter is still outstanding, we would appreciate the opportunity to assist you further. Please respond to us privately with your contact details and any relevant account information, and we will arrange for the matter to be investigated and addressed.

Thank you again for your feedback. Your experience has been noted and will assist us in identifying areas where we need to improve our service.

Regards,
Cell C | NZ

Cell C's reply27 Aug 2026, 11:39

Official

Dear Sean Coetzee,

Thank you for taking the time to share your feedback with Cell C.

This is certainly not the experience we want our customers to have.

Thank you again for your feedback. Your experience has been noted and will assist us in identifying areas where we need to improve our service.

Regards,
Cell C | NZ