Worst bad customer experience

I had the worst customer service experience from Cell C store in Keywest shopping center.

My phone got returned from Cell C repairs on 16 April due to an unpaid claim. The claim was paid on 24 April but i was told by Cell C repairs that i need to go back to the store to re-book my phone. I went to the Cell C store, the male consultant was just so rude and so impatient. He got every detail wrong with such a terrible and rude attitude.

Firstly, before even checking all returned devices, he said my device is not back. While checking he then got it. Secondly, he said there was an error with the captured serial number and i should bring in the box of the device. He did not even wait for me to explain the issue. Then worst, as i tried to explain, he left me standing there at the counter and went to help another customer and said he will only re-book my device when i bring the box.

I left, the next day i came back again, using my own petrol and time off work. Brought the box, just to be told by a different lady consultant that the box is not required. There is no issue with the serial number. She will re-book my device for me but she can only do it on Monday as it was a Friday afternoon.

When i asked the guy consultant, all he said was he made a mistake as he thought of a different customer's device. He confused me (Neo) with a differentcustomer (Dineo)

Not even an apology from him.

Meanwhile, a day wasted, time wasted i am here sitting with no phone and a bad taste of extremely bad customer experience from Cell C store.

Never in my life have i ever been treated in that way.