Worst after sale service and very poor customer experience

I found the Cell C contracts department to be one of the worst providers I have ever done business with!

I took out a new contract on the 17th and during the call with the sales agent I confirmed the delivery date period for the device and again re iterated the delivery date as that was my main requirement on the contract. Based on what the sales agent advised, I took the contract.

Forward 7 days later and have had no feedback from Cell C regarding the delivery of my device. So I called the contact follow up department over the span of 2 days.

My 1st issue here is that the follow up agents are incredibly rude as the person kept on interrupting me and speaking over me, on top of that she had a really poor attitude towards me. At this point after explaining to the agent that the sales person who sold me the contract advised on the delivery dates, her response was "The sales guys say whatever they need to, to make the sale" and she can transfer me to him to sort it out.

On the second day of calls I managed to speak to the team leader / supervisor, Mr, Pablo Mosoeu who escalated the issue and advised me that he would have my tracking number and delivery details by COB that day as he confirmed he released my device manually from the depot, he also confirmed multiple times that he will phone me before the end of the day with the details and feedback. ... he never phoned me back and I called him again. this time he apologized and assured me that he would have the tracking number and delivery details 1st thing the next morning. He advised that this is due to Cell C that is under staffed and backlogged in general.

The next morning Pablo did not call as he promised. I then called him again and requested to speak to him, follow ups department agent then advised me that he is on a call and he requested my details to call me back. I made a further 3 calls to speak to him but he was always "on a call" or nowhere to be found. Never heard from him again despite his re assurances and promises to at least give feedback on the issue.

I found it shocking to see the day and night difference between the eagerness to make a sale vs, the massive lack of after sale service.

This was a very poor experience and I will never recommend Cell C again.