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Anonymous A
1 reviews | Active since Aug 2020
14 Aug 2024, 13:51
WORSR SERVICE EVER !!!😡😡😡😡😡😡😡😡
I wouldn't recommend cell c contract to ANYONE, worst service EVER. I CANNOT WAIT TO FOR MY CONTRACT TO FINISH😡😡😡😡😡😡😡 IF THE WAS A - ZERO I WOULD RATE THEM THAT
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Replies (2)
Cell C's replyOfficial
14 Aug 2024, 14:26Dear Pelisa Nxikwe
Thank you for contacting us.
We sincerely apologize for the unpleasant experience and we would appreciate an opportunity to assist. Do you perhaps have a reference number that we can use to follow up with query? Alternatively, you may private message us a brief description of your query.
Regards
Cell C | Nelly
Thank you for contacting us.
We sincerely apologize for the unpleasant experience and we would appreciate an opportunity to assist. Do you perhaps have a reference number that we can use to follow up with query? Alternatively, you may private message us a brief description of your query.
Regards
Cell C | Nelly
Cell C's reply14 Aug 2024, 14:26
Official
Dear Pelisa Nxikwe
Thank you for contacting us.
We sincerely apologize for the unpleasant experience and we would appreciate an opportunity to assist. Do you perhaps have a reference number that we can use to follow up with query? Alternatively, you may private message us a brief description of your query.
Regards
Cell C | Nelly
Thank you for contacting us.
We sincerely apologize for the unpleasant experience and we would appreciate an opportunity to assist. Do you perhaps have a reference number that we can use to follow up with query? Alternatively, you may private message us a brief description of your query.
Regards
Cell C | Nelly
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Anonymous A's updateReviewer Update
14 Aug 2024, 20:44I MISSED DEBIT ORDER IN JUNE DUE TO FINANCIAL DIFFICULTIES, I CALLED CELL C ON THE 1 OF JULY TO MAKE PAYMENT ARRANGMENT AND I WAS TOLD THTA IM NOT IN ERREAS AND THE CALL WAS CLOSED. I CALL AGAIN ON THE 08 OF JULY AND SPOKE TO ANOTHER AGENT WHOM I ADVISED THAT I CANNOT AFFORF DOUBLE DEDUCTION BUT I WANTO TO PAY THE AMOUNT IN ERREAS IN 2 INSTALLMENT FROM AUGUST AND SEPT BUT THE JULY NOMAL DEBIT ORDER 9F R499 CAN GO THROUGJ AS I WILL PAY THE HALF ON THE CELL C NEDBANK ACCOUNT AND SEND PROOF AND THAT AGENT ADVISED ME THAT THE PAYMENT ARRANGMENT WAS NOTED ON THE SYTEM. BUT TO MY SUPRISE ON THE 15 OF JULY CELL C MADE A DOUBE DEBIT ON MY ACCOUNT WITHOUT MY AUTHORISATION I WENT TO MY BANK AN REVERSED IT AND PAY THE NOMAL JULY INSTALLMENT OF R500 AND CALLED AGAIN TO REPEAT THE SAME INFOR THAT I WANT TO PAY THE R55O SOMETHING IN 2 INSTALLMENT BEING 1 IN AUGUST AND 1 IN SEPTEMBER BUT NOT ADOUBLE DEDUCTION AS I CANNOT AFFORD A DOUBLE DEDUCTION.. AGAIN ON THE 13 U RECEIVED AN SMS THAT AN AMOUN OF R1116 WILL BE DEDUCTED ON THE 15 OF AUGUST HOW???? I ALSO SPOKE TO AN AGANT CALLED KELLY STUBBER WHO I SPOKE TO VIA EMAIL YET AGAIN ABOUT PAYMENT ARRANGMENT AND SHE SAID ITS NOTED ON THE SYTEM.. WHY MUST A CLIENT BE TRRATED LIKE TRASH T?? WHO GETS BILLED FOR THE BOUNCING OF THE DEBIT ORDER ME M***M CELL C MAKES ME SICK I STILL HAVE THE EMAILS OF THE KELLY AGENT THAT I SPOKE TO
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Anonymous A's update14 Aug 2024, 20:44
Reviewer Update
I MISSED DEBIT ORDER IN JUNE DUE TO FINANCIAL DIFFICULTIES, I CALLED CELL C ON THE 1 OF JULY TO MAKE PAYMENT ARRANGMENT AND I WAS TOLD THTA IM NOT IN ERREAS AND THE CALL WAS CLOSED. I CALL AGAIN ON THE 08 OF JULY AND SPOKE TO ANOTHER AGENT WHOM I ADVISED THAT I CANNOT AFFORF DOUBLE DEDUCTION BUT I WANTO TO PAY THE AMOUNT IN ERREAS IN 2 INSTALLMENT FROM AUGUST AND SEPT BUT THE JULY NOMAL DEBIT ORDER 9F R499 CAN GO THROUGJ AS I WILL PAY THE HALF ON THE CELL C NEDBANK ACCOUNT AND SEND PROOF AND THAT AGENT ADVISED ME THAT THE PAYMENT ARRANGMENT WAS NOTED ON THE SYTEM. BUT TO MY SUPRISE ON THE 15 OF JULY CELL C MADE A DOUBE DEBIT ON MY ACCOUNT WITHOUT MY AUTHORISATION I WENT TO MY BANK AN REVERSED IT AND PAY THE NOMAL JULY INSTALLMENT OF R500 AND CALLED AGAIN TO REPEAT THE SAME INFOR THAT I WANT TO PAY THE R55O SOMETHING IN 2 INSTALLMENT BEING 1 IN AUGUST AND 1 IN SEPTEMBER BUT NOT ADOUBLE DEDUCTION AS I CANNOT AFFORD A DOUBLE DEDUCTION.. AGAIN ON THE 13 U RECEIVED AN SMS THAT AN AMOUN OF R1116 WILL BE DEDUCTED ON THE 15 OF AUGUST HOW???? I ALSO SPOKE TO AN AGANT CALLED KELLY STUBBER WHO I SPOKE TO VIA EMAIL YET AGAIN ABOUT PAYMENT ARRANGMENT AND SHE SAID ITS NOTED ON THE SYTEM.. WHY MUST A CLIENT BE TRRATED LIKE TRASH T?? WHO GETS BILLED FOR THE BOUNCING OF THE DEBIT ORDER ME M***M CELL C MAKES ME SICK I STILL HAVE THE EMAILS OF THE KELLY AGENT THAT I SPOKE TO