1 reviews | Active since Apr 2017

25 Apr 2017, 14:24

Worse then worse.

<p>So then cell c insurance call me after loggin my first hello petter complaint and promised to send an email with a reference number and i should respond with my account number for cell c so they can reverse the money to my cell c account however, this entire weekend my line was disconected and i just needed to accept. because now it looks like i owe cell c but i dont. but because the insurnace was cancelled in January already and still taking money they are not supposed to. mxm. </p>

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Replies (4)
Cell C
Cell C's reply25 Apr 2017, 15:18
Official

Hi Janine

We will ensure that this matter is sorted. Do expect communication from one of our team members. Apologies for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply25 Apr 2017, 15:49
Official

Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply26 Apr 2017, 08:03
Official

As per communication, Moses will follow up on this matter with Csurance and revert with feedback.

Regards

Cell C | PN

's update02 May 2017, 12:50
Reviewer Update

I would like to know how far is the above. Because C surance took money again. and I still have not been refunded back from the previous money that was taken.

Cell C also took an extra R74.00, which they never told me they will take because C surance took the money that was paid to cell c. any ways can I just have my money back that C surance took.

Money for February, March and April. Because I am paying insurance that was cancelled the 10.01.2017 imagine I bring my phone and say fix it you wont because my insurance is cancelled but why am i still paying money.