Worse service provider

<p>I had a contract with Cell C from 2015. But last year I went to cell c in Newtown <br />Junction Mall to give them my new banking details and advise them I’m no longer<br />at Nedbank anymore and they must delete the Nedbank email address.<br />To my surprise this year I found out my account was handed over by handover to<br />Schabiro Shaik Defries and Associates when requesting to settle the account.<br />I called Cell C to ask why they handed my account over without contacting me first?<br />They claim they did contact me several times to no vail. I asked them which numbers <br />did they use to call me as my prepaid number is Cell C and also they should have <br />seen that the Nedbank email address was no longer active. To my surprise they<br />told me that they will get back to me to find out which numbers did they use to call me.<br />Till today I haven’t heard from Cell C and they listed my account as a defaulter on all<br />ITC companies without following proper channels as stipulated by NCA. I logged a complaint via Hello Peter to trigger response from Cell C. Palesa Nhlapho<br />from Cell C called me on 13th April 2017 as my complaint was logged on 12 April <br />2017. I asked when did Cell C handed my account over and she said on February<br />I asked her why was I not notified of such as all my numbers are cell c even my <br />prepaid number and her response was “Cell C did try to contact you as per system<br />But all your numbers were not available” I told her that was a lie and asked to <br />provide me with the numbers she used to contact me and she couldn’t supply such.<br />I then told her failure to do so within 7 days will mean that that Cell C did not follow<br />Procedure and my Consumer Rights were not taken into consideration.<br /> To make matters worse I asked those dumb attorneys Shapiro Shaik as to why my balance is R11k as i had 12 month left on my contract and with the number being disconnected and all how do you explain R11k owing amount? I took this matter to the Ombudsman but was told to reffer it to NCC as cell C has failed to act within the CPA and is trying to ripp me off. Please reinstate my contracts and remove all arrears and let me pay the outstanding term of my contract<br /> .</p>