Worse service ever !!! ****s !!!!!

This doesn't even deserve a 1 star.

I placed an order on black Friday. I received the debit mandate check. Everything was sorted. On the 10 Dec 2024 courier it durban lost the device/stole it.

I have been going back and forth with numerous agents/ managers to get a replacement since.

The first manager who took the case on was name quenella, she was no help at all and didn't even bother to follow up.

To Eventually a different agent who called me on the 27th Dec stating I could get the phone directly from a cell c store. I asked will i get it at the same price as it was a black friday special she insisted yes i could.

I called cell c pavillion to make sure It was true before I went there. The lady told me no , who ever I'm speaking to ask them to send an email to me so she assure I get It at said price.

I called in and asked them to do that , I would go directly to the cell c store and get the device they all couldn't help me or do anything.

Eventually no one could help me.

So I sent a Facebook msg stating of the horrible service I've been receiving, Landi from ur media side took over has been in contact back and forth with regards to this issue of them resending the device. When he failed I asked for a manager , I was then given Algar , on the 8th January he confirmed they found a blue a35 and everything is sorted I should recieve the device latest 9th January.

It's now the 10th and nothing has been sorted, ive been told the so called device is at cell c warehouse waiting to be picked up from couriers. I keep asking them can u confirm they have the device they never say yes but beat around that question.

I've been continuously **** to by every single agent. Every department at cell c has given the worst service ever , this has caused absolute frustration and the only reason I've waited this long with such ****py service was because I've already purchased the accessories for this device.

But I've had enough and never will I ever deal with a company that doesn't value their customers.

I will now be porting my number and moving onto a different service provider.