PS
Portia S
1 reviews | Active since Sept 2019
25 Sept 2019, 11:20
Worse service ever I'm disappointed
I have a problem with my sim card from 20th Sept, can't make any calls or sms or check balance as the error I'm getting is I need to rica my number however I can receive calls, sms (I have using my number for almost 2 years and surely if it was not ricad it wouldn't have been working???!!) I have been making calls to cellc customer service with no help and I went to the branch which made me buy a new sim card and rica but still experiencing the same problem... Cellc I would you were the best service provider but I was wrong with bunch of *********** consultants. even today I cannot make calls.... worst service experience ever
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
25 Sept 2019, 11:59Good Day
Thank you for making contact with Cell C.
We'd like to apologize for the inconvenience caused by this matter. Please rest assured that our team is looking into resolving the issue as soon as possible. We have started the investigation to find the root cause of the problem.
Please do expect contact from us.
^NS
Thank you for making contact with Cell C.
We'd like to apologize for the inconvenience caused by this matter. Please rest assured that our team is looking into resolving the issue as soon as possible. We have started the investigation to find the root cause of the problem.
Please do expect contact from us.
^NS
Cell C's reply25 Sept 2019, 11:59
Official
Good Day
Thank you for making contact with Cell C.
We'd like to apologize for the inconvenience caused by this matter. Please rest assured that our team is looking into resolving the issue as soon as possible. We have started the investigation to find the root cause of the problem.
Please do expect contact from us.
^NS
Thank you for making contact with Cell C.
We'd like to apologize for the inconvenience caused by this matter. Please rest assured that our team is looking into resolving the issue as soon as possible. We have started the investigation to find the root cause of the problem.
Please do expect contact from us.
^NS
PS
Portia S's updateReviewer Update
25 Sept 2019, 14:08Apparently now my number is not ricad but I bought a new sim card on Friday 20th sept at maponya mall which I did sim swap on and the guy who was helping me assured me everything was okay... ref *** and *** is proof that non of my complaints were handled... so disappointed. as now I must go back to the branch for the second. customer services department need training on how to handle customers...!!!!
PS
Portia S's update25 Sept 2019, 14:08
Reviewer Update
Apparently now my number is not ricad but I bought a new sim card on Friday 20th sept at maponya mall which I did sim swap on and the guy who was helping me assured me everything was okay... ref *** and *** is proof that non of my complaints were handled... so disappointed. as now I must go back to the branch for the second. customer services department need training on how to handle customers...!!!!
PS
Portia S's updateReviewer Update
25 Sept 2019, 15:35Thank you so very much to Nicole and her manager at calton centre branch. I got there not happy but they made sure I left happy with their professionalism. I was assisted with respect and the problem was resolved instantly... Thank you.
PS
Portia S's update25 Sept 2019, 15:35
Reviewer Update
Thank you so very much to Nicole and her manager at calton centre branch. I got there not happy but they made sure I left happy with their professionalism. I was assisted with respect and the problem was resolved instantly... Thank you.