WORSE SERVICE EVER!! EMPTY PROMISES!!!

<p>In March 2016 i recieved a call from a consultant from cell c selling me a roter for R99. the deal was very tempting so i decided to take the roter + a Iphone 6plus.. when the items were delivered it was 2 Iphone6pluses!!! i then called the call centre and explain the error, I was given the option to return one phone and collect the roter at the WIC(which I did).</p> <p> </p> <p>My Main issue is when i took the roter it was NEVER explained to me thats its an open line, to my suprise my premiums kept increasing. so i decided to call the call centre and I was told that its an open line hence the increase!!!! I then logged a complaint( ********** 844) in Dec and waited for feedback. Cell c then decided to call me twice and I wasnt able to answer the calls at the time so I called them back ans i was told that due to no contact they decided to close the case, ***!! then why send an sms to call us back???</p> <p>I was then told to relog a new complaint with the new number being ********** 249, I was promised call backs from supervisor Tinha and Adamzelene which thet never did. i called intoday and im being told that you will refund me all the money you took but in airtime/data. thats ******* . I WANT MY MONEY. Ive been a loyal client and have never skipped a premium.</p> <p>the service Ive recieved from you guys is the worst!!</p> <p>plus your agents dropping calls when calling in for assistance is the worst!</p> <p>IF I DONT RECIEVE FEEDBACK BY TOMORROW THIS MATTER IS GOING TO OMBUDS BECAUSE IVE BEEN PATIENT WITH YOU GUYS WAY TOO LONG!!</p>