RR
Ridhwan R

1 reviews | Active since May 2016

25 Aug 2016, 12:23

Worse service ever, contract changed over night.

<p>Took out a contract with cell c for R99 for a total of 20gig(5 any time and 15 @ night), the contract was concluded on the 01/04/2016, spoke to thandi, I waited 1 month for the incorrect router, spoke to annelessa: 05/04/2016, Warren: 05/04/2016, Angela: 12/04/2016, I have sent the router back with the SIM card, when the correct router was sent, the service was disconnected and then I was told to buy non_Rica SIM, my contract still gave me 20 gigs a month, in July my debit order went off for for R330.85, I have logged this with cell c and they only got back to me 2 weeks after logging a case, ref: ********** 073, some1 calls me from cell saying my contract has now dropped to 10 gigs at night, a day after that I was told the contract provides a total of 10 gigs(5 anytime and 5 @ night), my data offered dropped 10 gigs without my consent, this is the 4th issue I'm experiencing with cell and I only have the contract for 5 months.</p> <p>Additional call and ref:</p> <p> ********** 157</p> <p> </p> <p>This is theft to the 1st degree.</p> <p> </p> <p>I had to pay the R330 because my line was suspended,</p> <p>These cell phone services require to be brought to judgement by the ombudsmen.</p> <p> </p> <p> </p>

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Replies (1)
Cell C
Cell C's reply25 Aug 2016, 12:34
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN