Worse service ever!

<p>Took out a contract for R99 pm with the lte router, spoke to thandi on the 01/04/2016, she comfirmed the amount will be R99, last month a debit order for R330 went through, logged a complain on the 31/07/2016, was promised via email and sms that will get a response in the next 2 days but is is now the 15th August, followed up numerous of times with customer care, my line is now suspended furthermore cell c states that I took out a contract for r199, I have no idea how this is true. I require clarity on this as my line is flagged due to non-payment and I received no call in this regard.</p>