Worse service

Hi on the ***0 I phoned to do an upgrade the lady who assisted me was very helpful so im not sure is it just the upgrade department that is willing to assist because they want business and i'm not sure if Cellc gives training to all their staff and if everyone use the same system. I phoned to follow up to find out when my device will be delivered but I've been send from one person to the other with no one being able to assist me and when I ask to speak to a manager or team leader the phone gets dropped or I'm being promised that someone one will call me which never happens. If you can go back to the call record you'll see. Last week I was told my contract is being cancelled which I never authorized I than phoned and spoke to someone else which told me no the couriers was hijacked and my contract is not cancelled so which is it because its always a different story and to date no one phoned me and I still don't have a phone I'm in need of a phone as mine is broken. all I wanted was an upgrade but didn't think it will be so difficult to get it and on top of it the service I received was just horrible can someone please assist to rather cancel this contract so I can go to a different service provider that would want me to be their client.