1 reviews | Active since Mar 2017
worse nightmare ever...
<p>My cellphone is insured by C-surance for years, I have contract with cell c whom work with c-surance when it comes to mobile insurance.</p> <p> </p> <p>I logged claim on the 30 May 2017 at Cell C Grand Parade Shop G14 Grand Parade Center, Adderley Street Cape Town CBD, I was help by Ashma Naidoo.</p> <p> </p> <p>I have been following by email up by and calling c-surance call centre and I have no luck till to date.</p> <p>The worse part on their auto response email the stipulate that they will call back within turnaround time of 24 hour. today is the 14 June and still have not receive anythig positive for the insurer.</p> <p> </p> <p>Please assist.</p> <p>Regards,</p> <p>Mphumzi</p> <p> ********** 200</p> <p> </p> <p> </p>
Hi Mphumzi
We'll get one of our consultants to liaise with CSurance and assist with this matter. Feedback will be provided shortly.
Regards
Cell C | PN
Best regards,
Hi Mphumzi
We'll get one of our consultants to liaise with CSurance and assist with this matter. Feedback will be provided shortly.
Regards
Cell C | PN
Best regards,
Good day Alicia Kruger (C Surance) , Lungi (Cell C )
I don't know if this is the way you treat all your clients, you are unprofessional and disgusting.
I send you email a week ago enquiring about the access you need me to pay and no one responded to my question till today.
Month to month you deducting money from my account with no problem and when It's time to claim you treating me like this.
I never gave you any problem when it comes to your premiums and this is how you repay me now, I am really not happy and frustrated with the way you conducting your company and how you treat your clients. I submitted my claim 30 May 2017 and still now I don't have my phone. You only focusing on money than service you have to rander.
please can you give me a positive feedback.
Regards
Mphumzi
********** 200
Good day Alicia Kruger (C Surance) , Lungi (Cell C )
I don't know if this is the way you treat all your clients, you are unprofessional and disgusting.
I send you email a week ago enquiring about the access you need me to pay and no one responded to my question till today.
Month to month you deducting money from my account with no problem and when It's time to claim you treating me like this.
I never gave you any problem when it comes to your premiums and this is how you repay me now, I am really not happy and frustrated with the way you conducting your company and how you treat your clients. I submitted my claim 30 May 2017 and still now I don't have my phone. You only focusing on money than service you have to rander.
please can you give me a positive feedback.
Regards
Mphumzi
********** 200