SB
Sonica B
1 reviews | Active since Jan 2016
18 Jan 2021, 12:41
WORSE MOBILE SERVICE PROVIDER
Call Center advises you, that your due for an upgrade, and once you follow up on the courier delivery schedule the phone has been discontinued without any notice or a call back from the call center. It has taken 5 days including a walk in visit to have the contract removed from my personal profile and to date it was not done. The call center cuts off if you press the selected number and each time its 24 hours. No wonder Cell C is losing customer
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
18 Jan 2021, 13:07Good Day Sonica
Thank you for contacting Cell C.
We have received your review regarding an Upgrade.
Our team will be in touch to assist.
^NZ
Thank you for contacting Cell C.
We have received your review regarding an Upgrade.
Our team will be in touch to assist.
^NZ
Cell C's reply18 Jan 2021, 13:07
Official
Good Day Sonica
Thank you for contacting Cell C.
We have received your review regarding an Upgrade.
Our team will be in touch to assist.
^NZ
Thank you for contacting Cell C.
We have received your review regarding an Upgrade.
Our team will be in touch to assist.
^NZ
SB
Sonica B's updateReviewer Update
25 Jan 2021, 15:31Good day, I have called Cell C three times last week and the process is still the same in progress.
I have tried to speak to a Superior on Saturday and the call centre place me on hold and stated they are all in a meeting but will return my call.
The 24-48 hours to cancel a contract as turned into two week.. with no promising feedback or an outcome.
I have tried to speak to a Superior on Saturday and the call centre place me on hold and stated they are all in a meeting but will return my call.
The 24-48 hours to cancel a contract as turned into two week.. with no promising feedback or an outcome.
SB
Sonica B's update25 Jan 2021, 15:31
Reviewer Update
Good day, I have called Cell C three times last week and the process is still the same in progress.
I have tried to speak to a Superior on Saturday and the call centre place me on hold and stated they are all in a meeting but will return my call.
The 24-48 hours to cancel a contract as turned into two week.. with no promising feedback or an outcome.
I have tried to speak to a Superior on Saturday and the call centre place me on hold and stated they are all in a meeting but will return my call.
The 24-48 hours to cancel a contract as turned into two week.. with no promising feedback or an outcome.