Worse customer service ever, never to do business with them.

I have settled my account in July 2022 and have been requesting settlement letter and closure of the account, I opened cases which were closed without cause and tried to escalate via email still no response besides the automated once.

It's affecting my credit now as it shows that I pay over R10 000.00 a month for telephone, I cannot buy a house or car due to that and when they request paidup letter I cannnot get any from cellc.

What do you want from me to get what is due to me?