Worse Customer Service.

I called to cancel my contract 3 times in Feb, the 1st and 2nd time the retentions agent told me I couldn't cancel, finally the 3rd time he cancels it, then I look at my statement for March I am being charged for the contract I wanted to cancel, the rententions agent did not mention once to me that my bill would go up or that my data would be different, I speak to your agent and she hung up on me, I speak to your supervisor, he calls me arrogant and repeats himself like I am illiterate, what kind of customer service is that, I have been with cellc for 15 years, i have 4 contracts with cellc, my husband has 3 with yourll and this is the treatment we get, I am very disappointed and want to cancel all of my contracts.

The number is ***.

I KNOW THAT, WHY AM I BEING CHARGED MORE FOR THAT NUMBER.

Your agent did not cancel when I called the first time, he did not cancel the second time, if he canceled the second time I called, I would not be paying more. So it is not my fault and no one in cellc seems to understand that.

Yes, I called in February 2023

I DID CALL IN TIME TO GIVE A 30 DAYS NOTICE AND I WAS TOLD BY YOUR REP THAT I COULD NOT CANCEL, LOOK AT THE NOTES IN MY ACCOUNT, SEE HOW MANY TIMES I CALLED, LISTEN TO THE CALL RECORDINGS.

3 of Feb, around the 18th of Feb, end of feb