Wors customer service
I have recharged my number with Data on 1jun 2021 and the transaction was not loaded on my number. I purchased 10g that cost R399 trough the banking app.
I phoned on the 3rd of June to lodge a case only to find out when I phoned back on the 8th of June that no case is lodged. I lodged a case on the 8th and after no feedback I phoned back on the 14th where they requested more information that I sent.
I phoned back again on the 18th of June only to get more instructions. I phoned back again today (22 June) to find out, yet again nothing has been done.
How long does a person have to wait before anyone makes an effort to resolve a simple data query?
Kebone Thukhutha requested that I send the details to her again and will follow up and will call me back at 10. I received a call after 10 from someone (did not catch a name) asking if I received a call and again after 12 with no update except for they are looking into the matter.
Cell C has the worst service that I have ever experienced. South Africa has very bad customer service across a variety of products and services, but Cell C is by far the worst I have ever experienced.
My query is still unresolved. I wonder if I will ever see this money again. This is also not the first time this has happened...
Thank you for writing to us.
We have received your review regarding a bundle that was not loaded.
We will look into your query and contact you to help.
^NZ
Best regards,
Thank you for writing to us.
We have received your review regarding a bundle that was not loaded.
We will look into your query and contact you to help.
^NZ
Best regards,
I eventually called at 15:05 and could still not get any feedback other than the case is still under investigation.
I get put on hold for 5 - 10 minutes every time something needs to be checked... who do they think will pay for these calls? I am not calling from a cell C number. I am not using the number in question and cannot call from it for free. The person that uses the number can't be helped because they are not the account holder even though his details were loaded.
Phila Mthembu the supervisor on duty also could not give me feedback. She said that the query has been flagged and that I need to wait 24 to 48 hours. She also doesn't have access to that department... how does a company as big as cell C not have access to other departments?
Why is it that only when you are forced to raise your voice and treat people horribly that someone will be willin or forced do a bit more?
I eventually called at 15:05 and could still not get any feedback other than the case is still under investigation.
I get put on hold for 5 - 10 minutes every time something needs to be checked... who do they think will pay for these calls? I am not calling from a cell C number. I am not using the number in question and cannot call from it for free. The person that uses the number can't be helped because they are not the account holder even though his details were loaded.
Phila Mthembu the supervisor on duty also could not give me feedback. She said that the query has been flagged and that I need to wait 24 to 48 hours. She also doesn't have access to that department... how does a company as big as cell C not have access to other departments?
Why is it that only when you are forced to raise your voice and treat people horribly that someone will be willin or forced do a bit more?
We apologise for the inconvenience this delay has caused you.
^NZ
Best regards,
We apologise for the inconvenience this delay has caused you.
^NZ
Best regards,
We have jumped through all the hoops and now we are required to do more... this is a cell C problem so sort it out and fast please
This is really unacceptable that this query has gone on for 20 days already
We have jumped through all the hoops and now we are required to do more... this is a cell C problem so sort it out and fast please
This is really unacceptable that this query has gone on for 20 days already