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Simon T

1 reviews | Active since Mar 2018

26 Mar 2018, 16:42

World class service - thank you

It was time for an upgrade and I dealt with Yusuf. Until I came to sign the contract, everything was via Whatsapp. No matter what I asked, Yusuf always ensured I had the info I needed. After a week or so, I ordered my phone.

The day I collected the phone and did the paperwork, Yusuf was off but ensured that the manager - Preshen - had everything on hand and he gave me great service. Yusuf came into the branch whilst I was busy to see that everything was ok - and this was on his day off.

A few days later, Yusuf made contact with me to ensure e erything was ok.

In this day and age - this exceptional level of customer service is very rare, but what a treat when it happens. Big shout out to Yusuf - thank you for looking after me so well and Preshen for ensuring I understood all the paperwork etc.

Cell C Overport for great service

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Replies (1)
Cell C
Cell C's reply27 Mar 2018, 08:48
Official

World class service indeed!

Thank you for taking the time to express your gratitude in letting us know of your appreciation.

We are delighted to hear that Yusuf has shown you just how much we value you as our customer.

We'll gladly share your compliment with Yusuf and his manager.

Have a lovely day further.

Regards

Cell C | PN