1 reviews | Active since Mar 2017
WONDERPARK MALL: VERY BAD, UNPROFESSIONAL AND DISRESPECTFUL FRONTLINE STAFF
I went to Cell C Wonderpark this morning to get a Sim Swap, as i was sitting down with the sales person, she started to whisper to the lady sitting next to her. They looked at me and they laugh. As i was looking atvthem they tried to hide their action. I am very disappointed with service and the way they welcome clients in the store. There were 3 ladies at the front, the two with relaxed hair are so unprofessional, disrespectful and incoherent. They probably don't know that their behavior is what brings money into the store. The third lady is having braids and I did not pick up anything from her side. This two ladies did not even have name tags. Cell C, I wonder how you are doing business when your staff don't have name tags on. This is highly unprofessional. Otherwise I would understand if Cell C will say all their staff have nametags; and will also not be surprised that this two ladies are so disobedient and refuse to put on their name tags. I will not be surprised if the Manager would respond that they refuse to put their name tags because I have seen how DISRESPECTFUL they are to clients. I believe the client who was sitting on the middle chair also picked up the uncalled for behavior of this two ladies. My word of advice to Cell C is that you remove this two ladies from the front desk, otherwise your sales will go down. They deserve to be sitting somewhere at the Dumps not at Cell C. Im Very disappointed, that is why I will always go to Cell C Centurion. The Staff there is highly professional and respectful to clients.
We sincerely apologize for the service you have received, this is not the norm or standard of service we want for our customers.
We will escalate this matter to have this kind of behavior rectified. Did you receive assistance with the SIM swap?
^PN
We sincerely apologize for the service you have received, this is not the norm or standard of service we want for our customers.
We will escalate this matter to have this kind of behavior rectified. Did you receive assistance with the SIM swap?
^PN
