QC
Quanton C

1 reviews | Active since Feb 2016

26 Feb 2016, 11:41

WONDERFUL SERVICE-NOT!

Here is the good story ,I was with service provider X and I made the worse Decision in my life to go to Cell C,ever since day one ,I had problems with Cell C:<br> <br> 1.On commencement of my new contract I was never informed that Cell C did not have an LTE network as yet So there was no use for me to take an 4G phone(A5).(NO 4G AT ALL EVEN NOW...)<br> 2.Ever since day one the phone gave an Sim Card Removed error,No that the phone is broken the insurance has to pay to have some sim card reader repaired.<br> 3.I took the phone in for repairs on the 2nd Of February 2016. to the East gate Branch and Here is the best part of it all the phone was only received by the repair center on the 17th Of February ...I did not know Johannesburg is a 15 day drive to Johannesburg...So well done !,It is 4 Weeks later still no phone ...<br> I cant believe i am paying you for such BAD SERVICE.The only helpful person in Mrs Nancy from C-INSURANCE .Which tried helping me to get to the delay and all answer we got was .\'We Will Investigate ''by the branch...<br> <br> So thank you Cell C For the wonderful service..."

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Replies (1)
Cell C
Cell C's reply26 Feb 2016, 12:47
Official
Hello qcoetzer,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the
inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards
Cell C | PN