MG
Megan G

1 reviews | Active since Sept 2015

06 Sept 2015, 02:20

within OBF, still faulty

I upgraded my contract and taken out a new contract both Lumia 535. On day 5 both phones were problematic, rebooting 3-5 times a day. I took both of them back to the store( with in OBF, BOTH WITH THE SAME ISSUE) the technicians declared that only one of the handsets were problematic and the other was not. They replaced the one handset which I picked up yesterday, the other, also picked up on yesterday( deemed to be working just fine), less than 8 hours the phone still reboots, ot happen thrice thus far and the technicians apparently could not find fault. I want these contracts cancelled. I want nothing to do with Cellc.please just take you phones and cancel the contracts. Its been a month and I literally only had the phone in my hands for 6days and still not satisfaction!

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Replies (1)
Cell C
Cell C's reply07 Sept 2015, 07:33
Official
Hello megangillion,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN