Will this ever get solved

my cellc account was in arrears with R287 in June so i made a cash deposit on the 10th of June to get my line activated again. it was confirmed by the operator that the money reflects and my account was activated. On the 1st of July cellc decided to do a debit order for that same amount and 10minutes after that another debit order for July payment of R209. i went into the bank a few days after to do a reverse order on that money as i also asked the operator to change the debit order date to the 17th of each month. now im sitting with my account blocked once again(its not the first time this happened). i asked to speak to a manager and was told a manager wil phone me back within 15minutes. i wated an hour and no call so i phoned back and once again i was told the same story. i wared 3hours after the second call and still no call from cellc. i phone back for the third time and it was told to me no the right person wil phone me within 15 minutes. this was at 9 pm on the 8th of July and its now the morning of the 9th and im still waiting for a call from cellc. i am seriously getting sick and tired of this and its costing me more and more money each month. i need my phone to work ASAP