WH
Walter H

1 reviews | Active since Oct 2016

29 Nov 2016, 15:54

Will the thievery ever end

<p>After the first complaint the matter was supposed to be settled:</p> <p>https://hellopeter.com/cell-c/reviews/preventing-contract-cancellation-and-sarcastic-consultant- ********** </p> <p>I'm on prepaid SUPACHARGE tariff, why are you debiting my account?<br />Within the last 4 days two payments was subtracted from my account.<br />The total amounting to more (nearly double) than that was on the original contract. This after Cell C called to tell me my account will be credited.</p>

0
Replies (3)
Cell C
Cell C's reply29 Nov 2016, 16:01
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply30 Nov 2016, 10:01
Official

Palesa confirmed that she has contacted you and advised that she will investigate this matter then revert with feedback.

Regards

Cell C | PN

Cell C
Cell C's reply02 Dec 2016, 09:28
Official

Please be advised that Palesa could not get hold of you on your contact numbers. However she sent an email advising you of this and on a way forward regarding this matter.

Regards
Cell C | PN