LS
Lunga S
1 reviews | Active since Feb 2021
04 Apr 2025, 15:19
Will not refund a double debit
Cell C double debited at the end of February, I called on the 6th of March and a case number was given to me. I was told that it will take 7 working days to get the money sent back to me but on day 7 nothing came. day 8 I called and was told that my case has been closed due to "No feedback". A new case was created, and it was notified that it will take up to 14 working days. NO CALL, NO FOLLOW UP, NOTHING!!! I CALLED ALMOST EVERY DAY REQUESTING AND WAS TOLD EITHER THEY'RE WORKING ON IT OR IT HAS BEEN ESCALATED. CALLED TODAY AND WAS TOLD BY A CUSTOMER REPRESENTATIVE NAMED SULI FROM PARKTOWN JOHANNESBURG THAT I'M MAKING HIS DAY DIFFICULT BECAUSE I SAID I WILL NOT DROP UNTIL I SPEAK TO A MANAGER. CELL C YOUR CUSTOMER SERVICE IS PUTRID! YOUR SERVICE IS PUTRID
Helpful (0)
Replies (7)0
Replies (7)LS
Lunga S's updateReviewer Update
04 Apr 2025, 15:22Cell C, I've been more than patient with you and now I've run out of patience. The only way I will get attention is to ruin or start up some stink online and I am going to do this. I'm sick of it
LS
Lunga S's update04 Apr 2025, 15:22
Reviewer Update
Cell C, I've been more than patient with you and now I've run out of patience. The only way I will get attention is to ruin or start up some stink online and I am going to do this. I'm sick of it
LS
Lunga S's updateReviewer Update
04 Apr 2025, 15:34All the necessary documents have been sent. I do not understand why it takes so long to refund. But when it's time to take money, you guys can't wait.
LS
Lunga S's update04 Apr 2025, 15:34
Reviewer Update
All the necessary documents have been sent. I do not understand why it takes so long to refund. But when it's time to take money, you guys can't wait.
Cell C's replyOfficial
04 Apr 2025, 16:29Dear Lunga,
Thank you for sharing your concerns with us, and we sincerely apologize for the frustration caused by this situation.
After reviewing your account, we’ve noted that two payments of R900 were received—one via cash and the other via debit order. These payments have already offset the March and April 2025 bill runs, leaving your account with a credit of R70.
The current credit can be app**** to your next bill run, but if you'd prefer a refund, please note that we can refund R415 (cash payment) along with the R70 credit. However, this would result in a R415 bill run for this month, which must be settled.
For future reference, kindly ensure that any cash payments are made 5 days before your debit order date to avoid overlapping transactions like this.
Please let us know via private reply if you would like to continue with the refund.
Cell C | NZ
Thank you for sharing your concerns with us, and we sincerely apologize for the frustration caused by this situation.
After reviewing your account, we’ve noted that two payments of R900 were received—one via cash and the other via debit order. These payments have already offset the March and April 2025 bill runs, leaving your account with a credit of R70.
The current credit can be app**** to your next bill run, but if you'd prefer a refund, please note that we can refund R415 (cash payment) along with the R70 credit. However, this would result in a R415 bill run for this month, which must be settled.
For future reference, kindly ensure that any cash payments are made 5 days before your debit order date to avoid overlapping transactions like this.
Please let us know via private reply if you would like to continue with the refund.
Cell C | NZ
Best regards,
Cell C's reply04 Apr 2025, 16:29
Official
Dear Lunga,
Thank you for sharing your concerns with us, and we sincerely apologize for the frustration caused by this situation.
After reviewing your account, we’ve noted that two payments of R900 were received—one via cash and the other via debit order. These payments have already offset the March and April 2025 bill runs, leaving your account with a credit of R70.
The current credit can be app**** to your next bill run, but if you'd prefer a refund, please note that we can refund R415 (cash payment) along with the R70 credit. However, this would result in a R415 bill run for this month, which must be settled.
For future reference, kindly ensure that any cash payments are made 5 days before your debit order date to avoid overlapping transactions like this.
Please let us know via private reply if you would like to continue with the refund.
Cell C | NZ
Thank you for sharing your concerns with us, and we sincerely apologize for the frustration caused by this situation.
After reviewing your account, we’ve noted that two payments of R900 were received—one via cash and the other via debit order. These payments have already offset the March and April 2025 bill runs, leaving your account with a credit of R70.
The current credit can be app**** to your next bill run, but if you'd prefer a refund, please note that we can refund R415 (cash payment) along with the R70 credit. However, this would result in a R415 bill run for this month, which must be settled.
For future reference, kindly ensure that any cash payments are made 5 days before your debit order date to avoid overlapping transactions like this.
Please let us know via private reply if you would like to continue with the refund.
Cell C | NZ
Best regards,
LS
Lunga S's updateReviewer Update
04 Apr 2025, 16:45Hi Cell C, please continue with the refund (cash payment), this month's bill will be settled later with the monthly debit orders
LS
Lunga S's update04 Apr 2025, 16:45
Reviewer Update
Hi Cell C, please continue with the refund (cash payment), this month's bill will be settled later with the monthly debit orders
Cell C's replyOfficial
04 Apr 2025, 17:27Thank you. We will be in touch to assist with the refund.
Cell C | NZ
Cell C | NZ
Best regards,
Cell C's reply04 Apr 2025, 17:27
Official
Thank you. We will be in touch to assist with the refund.
Cell C | NZ
Cell C | NZ
Best regards,
Cell C's replyOfficial
07 Apr 2025, 09:30Hi Lunga Skosana
We attempted to contact you at ***, but were unable to connect. Could you please provide an alternative number or suggest a better time for us to call?
Regards
Cell C | MP
We attempted to contact you at ***, but were unable to connect. Could you please provide an alternative number or suggest a better time for us to call?
Regards
Cell C | MP
Best regards,
Cell C's reply07 Apr 2025, 09:30
Official
Hi Lunga Skosana
We attempted to contact you at ***, but were unable to connect. Could you please provide an alternative number or suggest a better time for us to call?
Regards
Cell C | MP
We attempted to contact you at ***, but were unable to connect. Could you please provide an alternative number or suggest a better time for us to call?
Regards
Cell C | MP
Best regards,
Cell C's replyOfficial
07 Apr 2025, 11:50Dear Lunga Skosana,
Please receive feedback regarding your refund query.
Following our investigation, we confirm that a debit of R900 was processed in February, followed by an EFT payment of R900. The March and April bills (R415 each) were deducted from this credit, leaving your account with a remaining balance of R70.
As your current and upcoming bills have been covered by this credit, a refund will not be processed. You will only be required to pay your next bill once the credit is fully used.
Thank you for your understanding.
Kind regards,
Cell C | GM
Please receive feedback regarding your refund query.
Following our investigation, we confirm that a debit of R900 was processed in February, followed by an EFT payment of R900. The March and April bills (R415 each) were deducted from this credit, leaving your account with a remaining balance of R70.
As your current and upcoming bills have been covered by this credit, a refund will not be processed. You will only be required to pay your next bill once the credit is fully used.
Thank you for your understanding.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply07 Apr 2025, 11:50
Official
Dear Lunga Skosana,
Please receive feedback regarding your refund query.
Following our investigation, we confirm that a debit of R900 was processed in February, followed by an EFT payment of R900. The March and April bills (R415 each) were deducted from this credit, leaving your account with a remaining balance of R70.
As your current and upcoming bills have been covered by this credit, a refund will not be processed. You will only be required to pay your next bill once the credit is fully used.
Thank you for your understanding.
Kind regards,
Cell C | GM
Please receive feedback regarding your refund query.
Following our investigation, we confirm that a debit of R900 was processed in February, followed by an EFT payment of R900. The March and April bills (R415 each) were deducted from this credit, leaving your account with a remaining balance of R70.
As your current and upcoming bills have been covered by this credit, a refund will not be processed. You will only be required to pay your next bill once the credit is fully used.
Thank you for your understanding.
Kind regards,
Cell C | GM
Best regards,