WILL I EVER GET MY UPGRADE CELL C? OR ARE PHONES NOT YOUR THING?

This is my second Hello Peter complaint about Cell C in the last week. After completely wasting my time lying to me about having been upgraded, then telling me to go into the shop to upgrade, then the shop telling me I wasn't due, then finally to be told that actually I could upgrade but only via Cell C Direct because your stores don't do early upgrades (which you should tell your store workers), I was helped to upgrade last thursday and apply for the special I wanted. I was told it would arrive on Friday or today at the latest. I drive around for work and cannot have anyone else receive the phone on my behalf so I have to take time off work to get the parcel. Today I call to ensure that it is out on delivery, and sent an email to a Cell C guy who called me on Friday to discuss my last Hello Peter complaint to ask the same, I also contact your Facebook team who promised to let me know (7 HOURS AGO). No one rep****. When I finally, again after wasting my airtime that CELL C CHARGES ME FOR and time, I am told that the courier came to deliver but Cell C had given them a completely wrong cellphone number to contact me on so they could not deliver. How is it even possible that my Cellphone service provider does not have the correct cellphone number for me, even though its been my only number with Cell C for years and I verified it during the "upgrade" and during every freaking call I have had to make to try and work out what the hell is going on with my upgrade. I am beyond frustrated, I am furious and I want to know what Cell C is going to do to remunerate me for my loss of income due to your complete and utter incompetence?