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alisha D

1 reviews | Active since Sept 2012

21 Jan 2016, 15:50

will cancel all my contracts if this is not FIxed

In December 2015 in noticed that my Debit order was much higher than before for tel nr ***. I phoned Cell C at around 11h00 in the morning on 31/12/2015 from my number ***. I phoned Cell c and enquired why the account is so high, the gentleman explained that data bundles were purchased. I then asked him \ How do I avoid this in the future ? "He said by putting a limit on. He said that the minimum limit is R50 and I asked him to do that immediately. This week - to my surprise - I received another account of R1593 for this number. I sent an email to customer service enquiring this. Someone phoned me and could not advise why the other agent I spoke to on 31/12 advised me one thing and now something else occurred.<br> <br> I have 4 contracts with cell c and I will cancel each one of them as they come to and end. I don't need a service provider who take a lot of money from me and give me wrong information.<br> <br> I will also reverse this debit order of R1593 and only pay you the normal contract fee for this number<br> """

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Replies (1)
Cell C
Cell C's reply21 Jan 2016, 16:06
Official
Hello adelport@t ,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN