1 reviews | Active since May 2012
Wifi Special
Good Day,<br> I called Cell C Direct for the WIFI Special with the Router and 20 gigs for R199. I placed the order last week Monday with the consultant. On Numerous occasions I asked the router Im getting is the R199 per month and she said yes.So I get my order today and to my surprise its a ****le - If I order the Wifi Router why the hell would I WANT a ****le. The consulatnt then called me and said no I ordered the ****le with the 7g - As the 20 gig is R249 and she told me this. Why would I still order it if It was R249 and I saw the special for R199 - IT MAKES NO SENSE. I then told her well they must come fetch it and cancel - She then informs me that I must cancel the contract by calling a number and thats that. She should have tried to save the deal as that is good custimer service - Do not push the client away even more becuase I am beyond ****ed off. I ordered through them for the conveience of delivery - I find this completely unacceptable and a no care from them.I even told her I can email her the special I wanted and she said no that special has only come in effective from today with them - Strange as the stores have been advertising it for over a week already.
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
