Wifi Router Contract Sim Card

Dear Cell C, this is now the 3rd time I am writing to you and I grew tired of the **** service now and incompetance.I want the Wifi router contract cancelled please as you can’t resolve the matter and the Tech services are stupid all of them and they do not know what to answer us.Also you took my money once again and this is officialy 1 month now without Wifi.I will be contacting my lawyer to take further action as you have ****** mt money without delivering a service to me as per contract.Like I said before I have taken advice from Tech Support and did a sim swop and gues that did not work at all so now there is no internet connection on my wifi.Yes it has the latset firmware as advised by Tech Support.Just very strange that it is only my Contract Sim with the issues,as soon as I bought a Pre Paid sim and RICA it that you will see on my name that works 100% with internet etc. Somehow the Subnet Mask and WAN IP on the contract is N/A and on the pre paid it is there and that is causing my connection issues.So once again how the hell can it be sorted.Network was logged and they say no problems but how no connection after sim swop and pre paid works.I do not want any Tech Nut advice I want a service to be delivered and someone to come to me and resolve this ASAP!!!!!! SD664839